ITIL® 4 Foundation

ITIL® 4 Foundation training & Certification course is designed with the duration of 2 days of Live mentoring sessions to help your journey towards achieving ITIL® 4 certification. The ITIL 4 certification pathway image above shows the different modules a learner can study to reach an ITIL designation. For example, to be recognized as an ITIL Managing Professional, a learner would need to be certified in the four modules under the ITIL Managing Professional (MP) heading. That includes ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, and ITIL 4 Strategist: Direct, Plan & Improve. There are two more designations: ITIL Strategic Leader (SL) which would require a learner to be certified in two ITIL 4 modules, ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct, Plan & Improve. The final designation is ITIL Master, which would require a learner to be designated as both an ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). ITIL 4 Foundation is essential for anybody working in a service environment. ITIL is considered to be the ‘common language of IT’ and this course will cover everything a learner needs to ensure they have a solid foundation in Service Management. A learner is not required to have any prior certifications to attend this ITIL 4 Foundation course.

Beginner 0(0 Ratings) 0 Students enrolled English
Created by Nishanth HM
Last updated Tue, 05-Sep-2023
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Course overview

Objectives

As technology is taking over the business world too, it's necessary that people working within an organization are well aware of the role of IT and how IT and business work together. Driven by the knowledge of current processes, IT service management, also known as ITSM has been responsible to develop the IT services within an organization.
The ITIL® 4 Foundation is the most acknowledged ITIL® certification for IT professionals. The ITIL® certification gives an insight into what are the best practices an organization can adopt to yield better results from ITSM. The ITIL® framework is mainly designed to make the learners familiar with the management of modern IT-enabled services. It helps them understand how the ITIL® lifecycle works, how it's interlinked, what are all the processes involved, and what are the best practices one can use to improve the quality of IT services within the organization.

Why get ITIL® certified?

According to Cert4upro, the main reason for the high demand for ITIL® certification is that it is versatile and globally accepted. ITIL® is designed keeping in mind the requirements of different organizations thus allowing them to incorporate it based on their requirements. The flexibility of ITIL® can be seen by its ability to work in smoothly with other practices as Six Sigma, COBIT or TOGAF.

What skill the participant will learn?

The Cert4upro course for ITIL® 4 certification will help you with:
  • The key concepts required to pass the ITIL® 4 Foundation exam.
  • Understanding how you can apply IT service management in your organization?
  • Understanding how you can enhance customer experience with the help of ITIL® tools and techniques

What are the benefits of an Individual?

The benefits an individual will have after enrolling for Cert4upro ITIL® 4 course and then successfully qualifying for the exam are:
  • It helps you get better opportunities.
  • It helps you understand the interrelation between IT and business.
  • Being in high demand, ITIL® certifications have a high ROI.
  • You stand a better chance for promotion within the organization.
  • Employers are now making ITIL® certifications a prerequisite for technical and IT service management roles.
  • It’s always better to learn something new skills, for personal development.

What are the benefits to the Organization?

The benefits of ITIL® 4 certification to an organization are:
  • IT service management helps to manage and support people within the organization.
  • It can help them improve reduce costs and increase ROI.
  • It can help them enhance productivity
  • It can help them set a consistent standard for delivery

Who should take up this certification?

We, at Cert4upro, believe that the ITIL® 4 certification course should be taken up by:
  • Professionals who want to learn and understand the fundamental concepts of ITIL® frameworks to enhance the quality of IT Service Management.
  • People who work in IT organizations where ITIL® has been implemented.
  • People who are looking for better job opportunities or career growth within or outside the organization.

Prerequisites to do this course

As such there are no prerequisites for enrolling in the Cert4upro ITIL® 4 course. This foundation certification is itself a prerequisite for the higher levels of ITIL® qualifications.


What will i learn?

  • An introduction to ITIL Management Practices
  • The 7 Guiding Principles of ITIL
  • The Service Value System
  • The 4 Dimensions of Service Management
  • Key concepts in the ITIL 4 framework that builds upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
Key offerings
    • 16 Hours of Online Live Interactive Training
    • ITIL Foundation Exam voucher included (Retake/Take2 will be an additional cost)
    • High Success Rate, Tips, and Techniques to Clear ITIL Certification
    • Comprehensive Course Content & StudyMaterials (approved by Axelos & Peoplecert)
    • Experienced Instructors and Interactive Learning  (approved by Axelos & Peoplecert)
    • Flexible Learning Options (Online Training / Physical/Self-paced) 
    • Industry-based case studies & real world-examples
    • Access to Online Resources
    • ITIL Foundation Simulation Exams, Sample Question Papers
    • Peoplecert passport Profile creation assistance
    • Progress Tracking & Post-training Support 
Requirements
Curriculum for this course
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Faq

ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject IT service manager, IT Directors and Managers, CIO's, Business Managers, Service support engineers, Technical support engineers, and Business Process Owners.

This will be Instructor Led Online Training for 16 Hours / Self-paced Course

Yes, after the completion of the course, you will be provided with ITIL 4 Foundation Exam voucher (Valid for 12 months from the date of issue)

Yes. The PeopleCert allows you to retake the ITIL Foundation exam if you fail (always recommended to opt for Retake / Take2)

Once you have gained ITIL 4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include: ITIL 4 Specialist Create, Deliver and Support ITIL 4 Specialist Drive Stakeholder Value ITIL 4 Specialist High-velocity IT

Yes, we have subject matter experts who will work according to your company requirements. We offer the flexibility to customize training and course materials to align with your company's specific requirements and needs. Customization is particularly valuable when you want to tailor the training to address the unique challenges and objectives of your organization like, Pre & Post training assessment, Content customization, Training Duration and format, Incorporating Company practices, Evaluation, etc. Keep in mind that customization may incur additional costs but the investment can result in highly relevant and effective training for your team.

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Nishanth HM

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